At Veda Healthy Foods, customer satisfaction is our top priority. We ensure that every product is packed with care and delivered with the highest quality standards.
Since we deal in food products and dry fruits, returns and refunds are accepted only under specific conditions.
By placing an order on our website, you agree to the terms mentioned below.
Return Eligibility
Returns are only accepted in the following cases:
Wrong product delivered Damaged or defective packaging
Product received in poor condition
Missing items in the order
To be eligible for a return, customers must inform us within 24 hours of delivery along with proper photo/video proof of the issue.
Products must remain unused, unopened, and in original packaging.
Non-Returnable Items
We do not accept returns for:
1. Opened food packages
2. Used products
3. Change of mind after purchase
4. Taste preferences after delivery
5. Incorrect address provided by customer
6. Delayed delivery caused by courier services
Due to hygiene and food safety reasons, opened consumable products cannot be returned.
Refund Process
Once your return request is approved after verification:
Refunds will be processed within 5–7 business days
Refund amount will be transferred to the original payment method
In some cases, store credit or replacement may be offered instead of refund
Shipping charges (if applicable) are non-refundable unless the issue is from our side.
Replacement Policy
If the product is damaged or incorrect, we may offer:
1. Product Replacement
2. Partial Refund
3. Full Refund
depending on the issue and verification.
Cancellation Policy
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.
How to Request Return or Refund
To request a return or refund, please contact us with:
1. Order Number
2. Name & Contact Details
3. Issue Description
4. Photo/Video Proof
Contact us at:
📞 Phone: +91 70036 82798
💬 WhatsApp: +91 70036 82798
📧 Email: support@vedahealthyfoods.co.in
Final Note
Our support team is always ready to help resolve genuine concerns quickly and fairly.